If you have questions about our policies or need more details, please contact us anytime!
Check-in time is at 4:00pm, and check-out is at 11:00am.
Upon check-in, guests are required to have their own valid credit card and government issued ID.
Guests must be 19 years of age or older to reserve a room.
Visa, Mastercard, American Express, Discover, JCB, UnionPay, and direct debit are accepted at check-in.
All rates are subject to 21% taxes and fees. This rate is subject to change as per government regulations.
If you arrive early, we'll do our best to check you in if your room is ready. If not, we’re happy to securely store your luggage while you explore the city!
We will hold the room for you all night even for late arrivals.
We offer complimentary luggage storage for our guests before check-in or after check-out on the same day.
Please note that overnight storage for bags is not available if you are not a hotel guest.
Very limited paid parking is available for hotel guests on a first-come, first-served basis in our secure underground lot. There is also paid parking nearby, and we are conveniently located steps away from public transportation.
We also offer free, secure and safe bike parking in our underground area for hotel guests.
Complimentary wireless internet is available in all guest rooms and common areas.
Unfortunately, we are unable to accommodate pets at Hotel Willo at this time.
Unless otherwise noted*, all reservations are subject to a 48-hour cancellation policy. If you need to cancel, please do so at least 48 hours before your arrival to avoid a fee equal to one night's room rate plus tax.
Payment and cancellation policies for special events
Due to overwhelming demand for accommodations during the FIFA period (June 12 to July 9, 2026), the following policies will apply based on the rate selected at the time of booking:
- Non-Refundable Rate: A non-refundable deposit equivalent to the full stay amount, including taxes, will be charged at the time of booking to guarantee the reservation, OR
- Standard Rate: Reservations may be cancelled up to 14 days prior to arrival without penalty. Cancellations made within 14 days of arrival will be charged one night’s room rate plus taxes. Reservations cannot be amended, modified, or transferred.
For reservations with arrival dates outside the FIFA period, a 48-hour cancellation policy applies. Cancellations made within 48 hours of arrival will be charged one night’s room rate plus taxes.
Our Location
Conveniently located in Downtown Vancouver, steps from transit and close to shops, restaurants, and attractions.
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2 mins walk to |
10 mins walk to Gastown Yaletown Waterfront |
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6-15 mins ride to |
5-7 mins ride to |
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3 mins walk to |